David wrote:

I just wanted to send you a note to tell you how much I appreciated your help today. It has been so overwhelming with everything going on with my son, and not having to spend my days in paperwork has been a real blessing to me. As I said on the telephone, when I was younger, I sometimes let medical bills go — not because I couldn’t pay them or make payment plans, but because it was just too confusing to understand. One can really get lost in all of this, so I appreciate the time you have spent with me to help research some of these things and to help me understand and make sense of them.