At The Purple Card® we are passionate about serving the patient’s best interest – we represent the patient, not the insurance company!
Our Patient Advocates are highly skilled and trained to provide prompt and excellent service to educate members about their benefit programs.
At The Purple Card®, we support four core beliefs to ensure members receive the assistance they need:
- Members should have a representative on their side – someone who does not work for the insurance company.
- Customer service representatives should be easily accessible and easy to understand. The Purple Card® cuts out the “legalese” so members don’t have to wait for five minutes in a phone cue.
- Customer service should be comprehensive enough that members should never have to speak with an insurance company again if they don’t want to.
- Members should only have to tell their story once —not repeat it every time they call.