Advocacy in Action | Member Cost Liability
A member reached out to the Purple Card because of a notice that she had received from her insurance company. It looked like they had shipped her $1,000+ medication and she had yet to provide authorization. Just as any person would be, she was concerned about being liable for the cost of the medication. That’s when the Purple Card jumped into action. They were able to verify that the prescription had not been sent out (so no member cost liability) and clarify the letter. Just see what the member had to say:
Thank you so very much for clearing this up and clarifying accurate info with UHC. It would be nice if we didn’t have to bother you all at The Purple Card just to get accurate info………although, you all ALWAYS do a stellar job and go above and beyond for your clients! We are tremendously appreciative that we have you as a resource because it seems to make things less complicated and FAR more accurate regardless of the issue. Many, many thanks again! You have exceeded our expectations as always as far as the type of customer service and true help that is usually provided these days!