Advocacy in Action | Deductible Credit Assistance

Tara’s work just got a new insurance carrier and what she had accumulated from her old plan had not transferred over to her new plan (deductible credit). Tara had some upcoming medical needs and wanted to make sure that she paid the least amount possible for it. Additionally, there were also some prescription concerns that had to be vetted out. After all, who wants to deal with prescription coverage issues fresh from a procedure! That’s when our advocates jumped into action. Not only were we able to get her prescription concerns resolved, but we were able to get her deductible credit processed so that more of her deductible was met prior to her upcoming medical event.

Tara was over the moon and stated:

Thank you so much for your help in this matter.  It is very much appreciated. What would we do without you? The one thing I hope is that wherever Simon works next they use Purple Card as well.  You all have never been an organization like the insurance company customer services numbers that if you call 5x you receive 5 different answers! You & your colleagues come through in an amazing way with ACCURATE info. You all at Purple Card seem to always find the answers that elude everyone else! Thank you, again, so very much!