I cannot say enough nice things about the way you handled my questions. You not only answered the questions, you went above and beyond to offer solutions to find lower-cost prescriptions. Thank you! You are the best!
I so appreciate your hard work and patience with my issue. It's such a relief knowing that your services are available to shed light on these matters. Again, thank you for all you do!
You have been so helpful and I am truly grateful for everything. I don't know how I would have gotten through this year without your support.
May God truly bless you! I have seen great customer service, but you take the concept to the HEAVENS. You are truly awesome, patient, caring and go beyond what anyone expects in doing your job. Your passion to serve others is an inspiration. JJ, you are simply God's angel. I don't know how you do what you do, but you do it so well! I so appreciate you. You have saved me so much money this last year, just wish I could recoup all of the losses I had before I knew of you and the Purple Card! Thanking you always....
I just wanted to take some time to formally thank you for the amazing service you have provided me in such a short time. I contacted you in a panic due to a horrific doctor's appointment and came to you for direction and assistance on getting reimbursed for the visit. You handled my call with great professionalism and took the time to understand my issue and hear my complaint sympathetically. You updated me every step of the way through the process and I never once felt that my complaint was unimportant. I am greatly appreciative of your urgency and hard work on this issue. Thanks to you I can now go and see a new doctor this week and be treated for my condition with complete financial confidence. It feels great that even though I may not understand everything there is about my medical benefits, I know I have a professional and quick-acting team behind me to see everything through. I'm forever a Purple Card member!
I just wanted to take a moment to let you know how impressed I am with The Purple Card. Your Patient Advocate, OR, had been invaluable to me while I battle my illness. I have called upon her numerous times and she has always helped me quickly. She has done research and resolved numerous issues for me. She has taken the pressure off of me and allowed me to focus on my illness not my insurance. I adore her and thought you should know how valuable your employee is.
I had the absolute pleasure this week to work with two of your employees who are fantastic: JJ and OR. What a breath of fresh air. So much better than having to deal with insurance companies who seem to have customer service agents who quite frankly just don't care. These ladies helped me so much by lending me their expertise in an arena where I have very little knowledge on how to navigate much less get anything accomplished. I thank them very much and wanted you to know that you have two SUPERSTARS!
I just wanted you to know what a great experience I've had with The Purple Card. I had a medical bill from a doctor that I've been disputing, had to be re-filed several times through the carrier and there were still issues. It took a number of weeks to be resolved, but they were excellent in calling me and providing feedback while the issue was still being worked. They just saved me a great deal of money from a doctor bill and I am grateful for their help and professional demeanor.
I have to say JJ may be the BEST Purple Card rep we've had. I may be a bit partial since she just saved me from having to pay over $1300 out of my pocket for the MRI I had last night. She is so attentive to the employees from what I can tell and quick to respond to requests!! I just wanted to let you know she really seems to enjoy what she does and care about the people she's helping!!
Just want to give a shout out to SG at Brinson. She has been a big help in getting my medical bills taken care of - even found out that the doctors/surgery centers owe ME money. Otherwise I probably would have paid the invoices and never known that they had been overpaid to begin with. She was very prompt in getting it all done.
Thank you for such a thorough review of my situation. We might have been able to pay those monster bills, but not without some major side effects.... You totally saved the day! Thank you again.
Thank you very much for your excellent service.....You have always served me with excellent and professional kindness.
Everyone at our company who has needed you loves you! Thank you so much for all you do!
In my case I have only experience exceptional customer service and problem solving skills with The Purple Card! On at least two different occasions I have emailed my Patient Advocate while sitting in doctor's offices for assistance. Her timeliness has always been and is so much appreciated. I emailed her today while in the doctor office and she responded before I even got to see the doctor. She is always so helpful and for that matter, anyone I have ever dealt with from your company is a pleasure! I am sure you know that already, but I wanted to let you know that it hasn't gone unnoticed and certainly not unappreciated!
I just wanted to send you a note to tell you how much I appreciated your help today. It has been so overwhelming with everything going on with my son, and not having to spend my days in paperwork has been a real blessing to me. As I said on the telephone, when I was younger, I sometimes let medical bills go -- not because I couldn't pay them or make payment plans, but because it was just too confusing to understand. One can really get lost in all of this, so I appreciate the time you have spent with me to help research some of these things and to help me understand and make sense of them.
Thanks for the excellent service you have been providing to our employees; I have been hearing good things about your help lately.
I don't know how to thank you for taking care of this. You're a Blessing. I would have been crazy by the time I tried to figure out everything.