Amanda wrote:

I just wanted to take some time to formally thank you for the amazing service you have provided me in such a short time. I contacted you in a panic due to a horrific doctor’s appointment and came to you for direction and assistance on getting reimbursed for the visit. You handled my call with great professionalism and took the time to understand my issue and hear my complaint sympathetically. You updated me every step of the way through the process and I never once felt that my complaint was unimportant. I am greatly appreciative of your urgency and hard work on this issue. Thanks to you I can now go and see a new doctor this week and be treated for my condition with complete financial confidence. It feels great that even though I may not understand everything there is about my medical benefits, I know I have a professional and quick-acting team behind me to see everything through. I’m forever a Purple Card member!